Welcome to the babywearing world. If this is your first wrap purchase or your 50th, I'm sure that number is low for some as well, this will help you when you get a wrap new or from the swap to tell you what is in a expected normal range for a wrap and what is unsafe.
Woven wraps again are pieces of fabric that come in all sorts of sizes and blends. Cotton, Linen, Silk, Wool, Cashmere, Alpaca, Bamboo, Hemp and just recently Fox. All wraps have a certain way to wash, this can also vary by company and blend. What one company says to do with a 100% cotton may not be what another company says to do with their 100% cotton. Please, Please read the care instructions and follow them. Some wraps are sent to you in what is called "Loom State" this is when the fabric is fresh off of the loom, and woven, but unfinished. Washing on hot when in "Loom State" removes any starches used on the fibers during the weaving process and sets any rogue dye. Shrinking occurs only during the first washing, manufacturers do cut extra length. After this first washing the wrap would have also shrunk to the correct size.
These are some basic ways to wash but please follow instruction from the manufactures.
Cotton: Cold or warm, low spin, hang to dry or tumble dry on low.
Wool: The primary concern with wool is to avoid felting it, which can weaken the fabric and potentially make it unsafe for use. To avoid this, gently hand wash your wool wraps with a wool wash without lanolin. To remove excess water after washing, lay the wrap flat in a large towel and then roll the towel up to soak up excess water. Air dry your woolie, but make sure to give it support while it is drying. I like to lay mine flat to dry to prevent stretching, night time is great time to do this so no one walks on it. The following are some examples of wool that is felted. Felting happens if it is not properly washed. The wrap will become dry and brittle. You will notice fuzzies all over the wrap as well. Also, you may possible hear creaking while pulling or wrapping with the wrap. This is a safety issue and can no longer be worn.
Hemp: Hemp is dense and fibrous. It is and incredibly strong, durable fabric. If you want your hemp wraps to be buttery soft, you will need to break down the hemp fibers (because lets face it, that's what breaking in a wrap is--breaking down the fibers). Heat is going to do that. Many people prefer to wash in warm or hot water and tumble dry on warm or high heat. I do dry my hemp on medium heat and then remove it when damp to air dry. A good steam ironing will also help the breaking in process. Hemp is one of the few fibers that can take the heat and hold up remarkably well. You do not need to wash in warm water or do a warm tumble dry to break hemp in, but the heat is going to hasten the process without the typical wear.
Linen: Cold to warm, low spin, tumble on low until damp and then steam iron.
The following are some issues you may see on your woven wrap. If you have any questions or concerns, you can always email us here at Marsupial-Mamas for more help.
What is a snub or a nub?
A snub or a nub is thickening of the thread in certain areas. This is not a safety issue and is very common in hemp, linen and handwoven wraps, but don't count out cotton to have some as well. This is not a flaw and is consider normal in the woven wrap world.
This is one small snub/nub:
This is a slightly larger area of thicker threads, again normal:
What is a weavers knot?
A weavers knot is where the manufacture attach the thread ends together during the weaving process. Thread is not unlimited and does run out during the weaving process. This is how the weavers continue weaving the wrap, they just tie a knot and continue on. These are very common in all woven wraps. This is not a flaw and should be expected. Most will tighten up with a warm wash and will never been seen again after the first wash.
What is a pulled thread?
A pulled thread is a thread that has become unbound from the weave of the wrap. This is not a safety issue but can become a broken thread (explained below) if not fixed before wearing. A pulled thread can be caused by the smallest thing, how you store your wraps, washing them, wearing them, and even wrapping with them. Yes, while I was wrapping up my son, I snagged my wrap with my wedding ring. A pulled thread can be fixed, some easier then others. For smaller pulls you can gently pull in opposite directions of the pull (same way as the pull but pull out towards both sides of the wrap). Give it a nice warm bath when done. If it is a larger pull, here is a great tutorial to help you fix it: http://www.thebabywearer.com/forum/showthread.php?251947-repairing-pulls-(pic-heavy)
If you have a patch of broken threads, like the following please do not wear the wrap until the proper fixing has been done. This is a safety issue. If you receive a wrap like this, please contact the seller/vendor before washing or wearing. ALWAYS, inspect your wrap upon receiving.
What is thread shifting?
Thread shifting is where an area of the tread "shift". This can make a weak spot in the wrap or create a gap. Thread shifting is very common in thinner wraps or wraps that have a loose weave. Thread shifting is fixable. You can take a sewing needle and use it to gently slide the threads straight back in their correct lines, gently pulling diagonally to edge them back in straight. Then warm wash, tumble dry and iron. If it is left not fixed, it will become a safety issues over time as the threads are weak in that area and will not hold up weight in that area.
What is a skipped thread?
A skipped thread happens during the weaving process. This is more of a cosmetic flaw and more times then not wraps with this issue are considered seconds. This could be overlooked very easily by both the manufacture and/or the vendor. This is not a safety issue.
What is a crease/fold?
A crease line or a fold line is not a flaw or a safety issue. These can become a problem over time if not properly taken care of. Crease lines can lead to thread shifting. How to prevent these are to iron your wraps often and not to store then braided over a long period of time. Creases/fold line will often be found along your rails. In the following photo you will notice the crease/fold line up towards the top of the photo.
Why is my middle marker not in the middle? Is this a flaw?
This is not a flaw. Middle markers can be off from a half an inch to inches. Manufactures cut the wraps longer to account for shrinkage during the first wash. They run plenty of test to see how much length will be lost but this can still vary. They do their best to place the tag as close to the middle as possible.
How do I measure my wrap?
Measuring your wrap is best done with a soft tape measure and in hand. In hand and with a soft tape measure gives you more of an accurate measurement because while measuring you are measuring the wrap in the accordance with the fibers natural stretch.
What is this thread sticking out of my hem?
It most likely is a loose thread that got caught up in the overlock under the folded hem. It is not a safety issue, as it is still sewn into the wrap. Assuming the hem is still solid it's nothing to worry about.
Why is there a white mark under my middle marker?
These white marks are made by tailor chalk. This is how the tailors mark where the middle markers belongs on the wrap. Not all companies use tailor chalk. This is not a safety issue and will wash out.
Here are a few more reminders in the babywearing world:
-Never use scissors or any other sharp object to open your package when you receive it in the mail.
-Always look your carrier over before you wash or wear. This is so very important!!
-Do not wash your wrap if you believe there is a problem or you have a concern with the wrap.
-When listing a wrap on any swap page, always disclose all of the above mention items. Whether its small to you, it may be big to someone else. This will protect you as the seller.
-If you have a safety flaw, contact either the vendor/manufacture/seller before publicly posting. If the transaction happened on a swap, contact the seller first. If cant be resolved between both parties, please contact the admin of that group.
Thank you to everyone who sent Marsupial-Mamas, LLC their photos to be used in this blog. We love and adore your support you show us.
Are you moving? Are you new to an area? Are you just getting into Babywearing and your looking for some help. You have come to the right place. Below is a list of Babywearing groups that can help you on your journey in Babywearing. If your group is not on this list please email me: jilliane at marsupial-mamas dot com to be added to this list.
Gulf Coast Babywearers: Gulf coast of Alabama, Florida and Mississippi
Natibaby has been a favorite wrap brand of mine for many years. I found the love when they released their red wool Greece and have continued to be a fan with Sweet Place, Japan, Dragonflies, and the list can go on and on.
The wraps that they release are always in fun patterns and designs, that vary in stunning colors and blends.
Not long ago, when hearing the word Natibaby, many thought of amazingly soft and thick wraps. Natis were typically dense and on the medium to thick side of woven wraps.
That has changed lately and you will find them varying from very thin (180 g/m2), medium (225-255 g/m2) and a couple are still denser thick weighted wovens. The majority of them have been right around the 225 g/m2 weight, which is considered on the thin side of medium.
One thing that has stayed consistent is how amazingly soft a Natibaby wrap is. Whether it's hemp, linen, bamboo, silk or cotton, with one wash you'll have a cuddly woven wrap to carry your little one in.
Natibaby has brought back a couple of favorites since the beginning of the year
(and hopefully we'll bring us a couple more)
as well as released a ton of fun new designs!
Leave a comment, I would love to hear what your favorite design of 2014 is or what you'd love to see brought back.
These are questions we often hear around the babywearing community. So I'm hoping to help by giving you some answers to these ever popular questions when you begin your journey in this babywearing world. If after all of this, you are still puzzled please just send us an email at MM and we will be happy to help guide you in the right direction.
Woven wraps are simple pieces of cloth (SPOC) that help and aid you to carry your child from infant to toddlerhood. These pieces of cloth range in blends (Cotton, Wool, Hemp, Linen, Silk, Cashmere, etc.) and sizes (size 1 thru size 8). Below, I will post a size chart to give you an idea of what you are looking for. Woven wraps are measured in meters. This is due to most of the manufactures being out of Europe or the surrounding areas where the metric system is used. So please make a note when talking in the babywearing community, it is more common to discuss wraps being in meters, not inches. Google has many good site to help with conversion, so you get an idea if you're better with inches rather then meters. Here are the sizes of all the wraps in meters:
Size 1 = 2.2m
Size 2 = 2.7m
Size 3 = 3.2m
Size 4 = 3.6m
Size 5 = 4.2m
Size 6 = 4.6m
Size 7 = 5.2m
Size 8 = 5.6m
Note that with the different manufactures that these sizes can vary by brand. Also, another good piece to know is that manufactures will also account for shrinkage from that first wash and cut longer. This is very normal to receive a wrap size 6 that is measuring in at 4.73 meters. So upon receiving any wrap, new or used, it is best to measure it with a soft tape measure and in hand.
What size is best for me?
This is the most popular question we hear around the community. Its also one that has a short and long answer to it. Most people will recommend a size 6 or 4.6m to be a starter size, in which we agree. You will come to find out the more wraps you try and the different sizes you will find what works best for you and baby. But to start, look into a size 6 for most. This will alter depending on weight and height, if your petite, larger breasted, what carry your aiming to do (front, back, hip), wrapping a infant, a toddler or a combination of these things. Below, I will post a great chart from Didymos that will help guide you in what carry's work best for your size carrier. Remember there are many, MANY more carry's out there that are not listed on the chart. This will give you a place to start.
Remember the TICKS rule of Safe Babywearing. When using your wrap be sensible of you and your babies ability and use common sense when trying something new.
When learning how to wrap you may want to check out whether there is a local babywearing consultant or group close to you. Its also a great way to meet new friends who share the same passion and well, you get to touch and see more fluff!!!! Who doesn't want to touch all the fluff??? Practicing with a teddy or doll can help you figure out where the material is supposed to go without upsetting your baby. Also, check out some of the youtube video from the many educator around. Again, if you find yourself needing help in any way please reach out to Marsupial-Mamas, LLC so we can put you on the right track.
I know I haven’t been keeping up with my “Where’s My Fluff” status reports. It’s my fault. I own it. But honestly, there’s not enough Talenti Gelato to make me enjoy this task, but I because I love y’all (even if you kind of scare me a bit with your passion and devotion to babywearing), I have steeled myself with a pint of Talenti Black Cherry gelato and copious notes written in Jennie’s chicken scratch. So here we go:
These look like they are right on schedule. They should be here at the end of this week or the beginning of next week. These look righteously hot. I don’t even babywear all that much and I still want one. Anyone want to make me an adult sized blanket? I kid, I kid. Well, not about the beauty of Holi. I never kid about beauty.
Crimson Hemp India
These also look like they are on target to be in on time. These are shipping direct from Didymos (DFD) in another week or so. Shipping usually takes about a week. This is just a rough approximation. Sometimes it can take an extra 7-10 days, but this doesn’t happen often. So we are looking at the end of June/First week of July
Flamenco Hemp Indio
The rest of these fab wraps are inbound.We received a partial first order and are awaiting the rest. It looks like they will be shipping next week, loves. These are just divine. Such a true shade of hot pink. Love it. Somebody make me a pair of speedos out of it. Just kidding. Well, not really, but Jennie would kill me and if I keep eating gelato, I’m going to be too “healthy” to shove my thighs into a nice, tight speedo. And then I will need to go back to my therapist to work through my issues of having to wear husky-sized clothes as a kid.
Random Didymos Wraps
It looks like we have some random Didymos wraps coming in: some Rosalindes, Roberts, Kolibris, Anthracites, Red Dots, Waves, Swing, Orients, and some Old Standards. These should be here in two weeks. We just have a continuous round of wraps coming in. It’s like Christmas every week here.
These wraps were supposed to arrive at KKD on June 3 and were supposed to ship the following week. Ok y’all, I’m ducking because I don’t want to get hit with some sort of nefarious substance. Yes, I am aware KKD has used the flood excuse before to explain late shipments, but considering there are is a shit ton of flooding in Eastern Europe right now, I am inclined to believe that this is indeed the case. Regardless, several wraps have arrived at KKD and are shipping late this week. Jennie has an email in requesting confirmation for which wraps are shipping when. The only one we know so far that is shipping the third week of June is Soccer. We will be listing extras in the store this afternoon. Or tonight. Or tomorrow. Oh, lets just say we will be listing extras in the next two days.
Nati Spring Pre-Order
Most of these wraps have gone out, unless you ordered a wrap with black fill, which apparently have taken longer than expected to weave and finish. Not sure why, but these should be shipping from Nati in another week or so. We also have a few turquoise fill wraps that are shipping in the next order. I really don’t know why those are delayed, except that they are delayed. Don’t hate me. I’m too hot for hating. For reals, ladies.
Nati Indigo/Green Clovers
Seriously, what is up with this order? I don’t know. Ok, I do know. Sort of. We thought these would be shipping about three weeks ago. They have not yet. It looks like Nati is just running behind. They have a lot of exclusives on their plate right now, as well as their own pre-orders and their regular releases. Girl, Nati is just busy. Too busy. They need to sit down and eat some gelato. I have been told that they *should* be shipping at the end of this week/beginning of next week. I will update in another fab blog post when I have confirmation.
Ok—these are the most pressing items incoming. I will update when I have more info to pass on to all you lovely ladies. It has taken me all day, three pints of gelato and four episodes of X-Files to write this. See why it doesn’t get done all that often? I’m too easily distracted. But, I promise to be better about updating. Any questions? Send me an email at stuart (at) marsupial-mamas dot com. Email me. I’m lonely. Do I sound desperate? Well, I am.
Love you, ladies. Keep on wearing. It keeps me in a job.
We've had a brief hiatus, as you might have noticed. I (Stuart) am taking over this whole blog thing for a bit while Jennie climbs out from all the inventory she needs to upload. She needs to clearance a lot of stuff and if I have my way, it will all be in the wrap closet or wherever the heck clearance stuff goes to die by this evening. I mean, it's 85 degrees here today. Who needs a wool wrap?
So here we go. Lets hope I do this right because the babywearing ladies don't take any shit. Can I say that? Well, I did. I'm probably going to get into trouble now.
Linuschka Bordeux Wraps
This would be the tulips, poppies, Fleur, and Cleo (I dated a Cleo once. Actually, no. That was a Theo. Looked smashing in pink Ralph Lauren Polos). These were slated for February delivery at MM. Well, now it's March and where are the poppies? and the tulips? Never fear, they are shipping the week of 3/3. Oxana from Linuschka is a wonderful woman to work with and she has been working hard on her hand woven wraps, so thing were just a little delayed with these lovelies. Delivery takes 2-3 weeks. Perfect timing for spring.
Didymos Blue/White Pfau and Karabik Indio
Blue White Pfau is shipping the week of 3/3 direct from Didymos. Karabik should be shipping that week too. There are a million UPS tracking numbers to sort through, so I promise to sit down and sort through them and find the correct tracking so I can post here.
Didymos Hemp India
There are two orders of these on the way. One is from the amazing Birdie's Room and one is from Didymos. We have a large incoming shipment of Didymos wraps that should be here in the next two weeks and hemp India is in that. I am not quite sure when the hemp Indias are shipping from Birdie's Room, but I will text El Jefe and ask her.
Various Didymos Wraps (Lisca Minos and Smeraldo, Houndstooth, Orient, Mermaid, Double Face Emerald, 3D Checquer)
These will be shipping next week some time. I will post tracking as soon as I have it.
We have our last batch of our orders arriving next week. Glamour Stars, another round of Diorites, and a few more Ernas.
Blue/Yellow Linden, Wine Red Swallows, Dark Pink Cats, Olive Cats, Red Cats have all shipped. We do have some Green Silk/Ramie Lindens and some Red Cats in stock right now. We also had another batch of Cotton Indigo Owls arrive. Crazy, right?
Tracking for Lindens and Swallows: CP144017957PL and CP144017965PL
Flowerelli Gold and Serpentines will also be shipping the week of 3/3
We are still waiting on the arrival of our second quality Dino Funs. Sorry for the delay on this. We did have one first quality size 4 show up. I guess I should nudge El Jefe to put that up in the store.
We're working on Girasol. Has Girasol always been this popular? It's like they have elves weaving gold in Guatemala. I need to get in on this.
Natibaby Purple Cotton and Silk Owls/Old
Rose Dragonflies/Green Silk Forest/Old Rose Silk-Ramie Orchids/Indigo Lace Charm
Natibaby has just confirmed that
Purple Owls will be shipping mid-January. I know--I am not happy about this
either. I was under the impression that they would be shipping right after
Indigo Owls shipped. I finally have tracking for these bad boys. Not sure
which box they are in, but they are in three of them.
Ernas, Tobsa, and Kakadu have shipped. I do not have
tracking yet, but will post as soon as I do. I do not know why the rest of my
Diorites are not shipping. Still working on that.
Still working on this one. My initial order
was confirmed and I have not info to date as to shipping or anything.
Girasol (Cosmic Rainbow, Andromeda, Super
Another long pre-order (anyone seeing a
pattern here?). These should be here in March/April. Why so long for Cosmic
Rainbow? My best guess is that I submitted a huge order and everything is being
held until it is all woven. I don't know. I am guessing here.
Girasol (Loix DW, Andromeda Galaxy DW)
I have been told May for delivery as these
are DW and there is currently one person weaving diamond weave. Keeping my fingers
crossed that May is indeed when they will be ready.
Linuschka Wool Pre-Order
These have shipped. Tracking is CL722842293DE.
Package shipped DHL and has been handed off to USPS, so if you want to track,
you will need to track through the USPS site. Looks like they cleared Jersey
City today, which means I should have them by Thursday or Friday.
Linuschka Bordeaux Tulips, Poppies, Cleo,
These are currently being woven and expected
ship date is in February, so we are looking at a late February/Early March for
delivery to MM. I will post tracking once I have it in hand.
Didymos Black/White OS and Didymos Viola (Cotton)
Black and White OS UPS: 1Z10W5416791755819
Viola OS: UPS 1Z10W5416790716827
Expected delivery at MM is 1/31 barring any shipping delays or customs issues.
Want to know where your fluff is? Is it hanging out in customs at JFK partying it up on the club circuit? Is it hanging out north of border taking a leisurely pleasure cruise into the US? Is it MIA? (Should I even admit that? To be honest, nothing is every truly MIA. I typically know where it is. I usually don't know why it is sitting in customs or wherever it might be). So here we go:
Natibaby Indigo Cotton and Silk Owls
These shipped the first week of December. I have confirmation of their shipment, but they have not arrived yet. I am expecting them any day.
Natibaby Purple Cotton and Silk Owls
Natibaby has just confirmed that these will be shipping mid-January. I know--I am not happy about this either. I was under the impression that they would be shipping right after Indigo Owls shipped.
These shipped 12/21 with the woolie pre-orders. It typically takes 10 days or so
for them to arrive at MM, so I am expecting them any day now. I have
confirmation of shipment, but no tracking right now.
All woolie pre-orders shipped 12/21. It typically takes 10 days or so for them to arrive at MM, so I am expecting them any day now. I have confirmation of shipment, but no tracking right now.
Longest.Wait.Ever. But these babies have shipped. UPS Tracking:1Z2X12A50495078164.
I doubt I will be carrying Bara Barn in the future. I love them
to pieces, especially for summer wearing, but the wait time on this has
Kokadi has said these will ship the first week of January. No tracking as of yet, but will post as soon as I have it.
Still working on this one. My initial order was confirmed and I have not info to date as to shipping or anything. Frustrating.
Girasol (Cosmic Rainbow, Andromeda, Super Nova, Toulon)
Another long pre-order (anyone seeing a pattern here?). These should be here in March/April. Why so long for Cosmic Rainbow? My best guess is that I submitted a huge order and everything is being held until it is all woven. I don't know. I am guessing here.
Girasol (Loix DW, Andromeda Galaxy DW)
I have been told May for delivery as these are DW and there is currently one person weaving diamond weave. Keeping my fingers crossed that May is indeed when they will be ready.
Didymos (Golden Night Owls, Mermaid, Lisca Azzurro, Winter Star)
I have several shipments arriving of these wraps. Golden Night Owls should be here the second week of January. Some Liscas and some Mermaids will be here on January 7th. The rest of the Liscas and Mermaids will be here the third week of January. Winter Star and some more Liscas will also be here the third week of January. I will post tracking info once I have it in hand.
Linuschka Wool Pre-Order
These will be shipping mid-January. Linuschka has always shipped on time, so I have no concerns about timely shipment. It typically takes 2-3 weeks for their orders to arrive at MM, so we are looking at early February delivery. I will post tracking once I have it.
Linuschka Bordeaux Tulips, Poppies, Cleo, Fleur
These are currently being woven and expected ship date is in February, so we are looking at a late February/Early March for delivery to MM. I will post tracking once I have it in hand.
I know I am forgetting something. Give me a shout if I am and hopefully this helps. Feedback would be appreciated. I am hoping to post
"Where's My Fluff?" on a weekly basis. Sound good?
Tomorrow we will start our 12 Days of Christmas
giveaway. I know the 12 Days of Christmas doesn’t technically start until
December 25th, but we can start the gift giving a bit early. So here
is how it works. Starting tomorrow, I will have a giveaway for each of the next
12 days. To keep this legal, we need to make a couple of minor changes. Anyone who wants to be entered into any of the 12 days of Christmas drawing must compose and submit a limerick, haiku, sonnet, ode, etc celebrating the joys of babywearing along with their store purchase. I have removed the $100 minimum purchase point. Winner will be chosen based on the originality and merits of their poetic endeavor. Please submit your haiku, limerick, ode, sonnet, etc on the joys of
babywearing or on why you would like the item in question in the "customer notes" section at checkout in order to be entered in
Entries are not concurrent. If you want to be
entered for a specific giveaway, you must make a purchase on the day of the
giveaway and submit your haiku, limerick, ode, sonnet, etc on the joys of babywearing in the "customer notes" section at checkout to be entered in the drawing. Your order id# will serve as your entry.
Each entry period for a giveaway will run from midnight to midnight on the
given day of the entry. Winner of a specific giveaway will be chosen based upon the originality of their poetic submission. Winner will be posted on the MM FB page and emailed. I know some of you might be moaning and
groaning that this is all silly, but I promise that
the giveaways (which are listed below) are not at all cheesy and are well worth
it. All giveaways are free to those who enter, so this is not a contest where
you win the opportunity to buy the item in question.
12/11—ObiMama Wrap Conversion “Colibri” (short/2 /85"
kombi straps/70" tie waist/adjustable hood/knee pads/neck roll). No joke—did you miss out on the General
Tso’s Chicken Wrap Conversion this morning? Well here’s your chance to win one.
This wrap conversion is made from a Natibaby green/purple linen Colibri. I will
start off our 12 days of Christmas a bit early and any enter any purchase made
from 8 am on 12/10 until 11:59 pm on 12/11 for this giveaway.
12/12—Natibaby Crimson Hemp Gears 4
12/13-Didymos Viola OS (Tussah/Cashmere Blend) 4
12/14-Oscha SN Blue Ice RS—This is
from my personal stash. It has been gently used
12/15-Kokadi Kurma Turtles 7
12/16-A bundle of Dolly Slings (Kokadi Ela, Cotton
Candy Elephants, Didymos Lago OS, Didymos Geckos Nero, Didymos Petrol Vogels)
2/17-First Dibs (one wrap/winner) on each Kokadi NA
vendor LE release for the year 2013. This means that whoever wins this specific
“giveaway” will be guaranteed one wrap in the size of their choosing for all
Kokadi NA vendor LE releases. It does not mean that you will receive all LE
wraps for free, just that a wrap in a specified size will be reserved for you
to purchase. This only applies to the NA vendor LE releases that I receive.
2/18-Natibaby Polaria 7
2/19-Didymos Stella Adventis 7 (This is currently in
2/20-Oscha Noveau Ember RS (standard Osha Shoulder.
This is from my personal stash and has only been worn once)
2/21-Natibaby MM Indigo and Purple and Silk Owls 6
2/22-Diva Milano Veneziano Rosa RS (size Medium;
standard Diva shoulder)
2/23-Oscha JK Mistletoe 5 (this is from my personal
stash and is wonderfully broken in and pretty smooshy for a wool wrap)
Yes, we are making a few changes here at MM HQ, but nothing drastic or unexpected. Promise.
Our first change is that we would like to welcome, Patti, our first employee, to the MM family. The store has been busy and although I tend to ship within 48 hours, it has meant that I am up late at night packing lovelies. Don't get me wrong--as a dear friend says, packing up shipments is like meditation, and I thoroughly enjoy it. However, Patti is super fast and is the one who is responsible for getting orders out the door the same day they are placed. This also means that I can get to bed at a decent hour at night. So, we are very, very grateful to have Patti working for us.
Our second change is one that I hold near and dear to my heart. I am usually pretty good about responding to emails. I say "usually" because there have been some times when emails have slipped through the cracks, not intentionally. We have implemented a new system on our end of things such that we are guaranteeing response to emails within four hours of receipt. Sound good? There are a couple of small caveats to this. Since I do have a life, a husband, three littles, and three cats, we can only guarantee four hour response time between the hours of 5 am and 5 pm, Pacific Standard Time, Monday through Friday. Emails received on the weekend outside this block of time will receive a response within twelve hours, although it will generally be much quicker than that. I know unanswered emails are frustrating. I also know that emails have gone unanswered at MM (once again, not intentional), so I am hoping our new system will take care of this issue. And I am putting my money where my mouth is, so to speak. Starting 11 am this morning (11/9/2012) I am putting a $10 store credit bounty on any email received after this time that is not answered within the parameters listed above. But lets hope the system in place does what it is supposed to do and lets me stay on top of things.
Our third change is kind of pain, but I have thought long and hard over it and decided this is the best way to go. All layaway orders placed after today's date (11/9/2012), will now have 45 days to pay their balance in full. If you have placed a layaway order in the past and are still paying it off, no worries. You still have the original 60 days to pay. Why have I decided to do this? I have found a lot of mamas get cold feet on a wrap they have layaway. and after 45 days, I have a fairly high cancellation rate. I am totally ok with this, but it does mean my chances of selling that specific wrap have diminished a bit. I refuse to charge a restocking fee on a brand new wrap, so I decided to reduce the layaway period as a compromise. I'm keeping my fingers crossed it works, because I love being able to offer layaway.
Our fourth change is that in addition to the FB page, I will have a weekly blog post that will detail what is in transit, what has been delivered, and what has been ordered for the store. I will also let you know the status of pre-orders. I have been trying to do this through email, but we have a lot of individual orders and it is taking forever to update everyone. I'm hoping this works and will answer everyone's questions about what is coming and what is on the way.
We are also stocking the store for Black Friday, so if you have not signed up yet for a newsletter, please do so.