Returns/Exchange Policy

We accept returns/exchanges within 30 days of original purchase. Items must be in new, unused, unwashed condition with their original packaging for a full refund. Customer is responsible for the cost of shipping and refund will be minus the actual cost of shipping from us to you.

If you wish to return an opened, used and/or washed item there will be a restocking fee of 15% - same terms apply as above.

When making a return, we strongly recommend that you include delivery confirmation and insurance with your return package. We can not be held responsible for lost packages lost in transit. Once we receive your return, please allow 3-5 business days for us to process it.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

All discounted orders, special orders, or pre-orders are final sale and can not be returned or exchanged.

If an item you receive is defective, please contact us. We will work with the manufacturer to either issue a replacement or offer you store credit if it is determined there is a defect. 

Shipping

We can ship to virtually any address in the world. Shipping within the USA is ALWAYS free! Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

If you want to purchase something to be shipped internationally, please contact us first for a shipping quote.

Layaway

We do layaway! Simply create an account and enter the code LAYAWAY at checkout and you'll pay 30% down. After that you'll have 60 days to pay your balance. BE WARNED, your 30% deposit is not refundable in any way, nor is it transferable. Please be positive you want the item BEFORE you place it on layaway. This change is effective 9/30/2010.

To pay your balance just log into your account and go to the Order Status page. You should see two orders. One will be for the item at 30%, the other will be for the layaway balance for your order. Click the REORDER button on the layaway balance and make your payment. Your item will ship the same or next day.